Effective Date: 1 January 2025
This Refund Policy applies to all purchases made on ohmyfin.org, operated by Ohmyfin Organisation ("Ohmyfin", "we", "us", or "our"), a company registered under the laws of the State of Hawaii, USA with Company Number .
Ohmyfin offers subscription-based access to our international payment tracking platform. By subscribing, you agree to the following refund terms:
We may offer a free trial period for new subscribers. During the trial period, you will not be charged. If you cancel before the trial period ends, no charges will be incurred.
Monthly subscription fees are non-refundable once the billing cycle has begun. You may cancel your subscription at any time, and your access will continue until the end of the current billing period.
Annual subscription fees are non-refundable after 14 days from the date of purchase, except where required by applicable law. Within the first 14 days, you may request a full refund if you have not used more than 10 tracking credits during that period.
Individual tracking credits purchased on the platform are non-refundable once used. Unused credits remain in your account and do not expire for the duration of your active subscription.
If you experience a technical error that results in the incorrect deduction of credits (e.g., a system error preventing a tracking result from being displayed despite a credit being consumed), we will restore the affected credits to your account upon verification.
Our system automatically refunds tracking credits in the following circumstances:
These automatic refunds are applied instantly to your account balance.
We may, at our sole discretion, offer refunds or credits in exceptional circumstances, including:
To request a refund, please contact us with the following information:
You can reach us at:
We will review all refund requests within 5 business days and notify you of the outcome by email.
Nothing in this Refund Policy affects your statutory rights as a consumer. If you are a consumer based in the United Kingdom or the European Union, you may have additional rights under the Consumer Rights Act 2015 (UK) or equivalent EU legislation, including the right to cancel digital content contracts within 14 days of purchase, subject to certain exceptions.
If you initiate a chargeback through your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us directly so that we can resolve any issues promptly and fairly.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes have been posted constitutes acceptance of the revised policy.
Ohmyfin Organisation is registered under the laws of the State of Hawaii, USA with Company Number , with registered address at Sherman Oaks, CA, State of Hawaii, USA.